PRIVACY POLICY, TERMS & CONDITIONS

REFUNDS & RETURNS

When you enrol and pay for one of my courses you get immediate access to all the materials in downloadable PDF format so you can make a start straight away! (Printed books arrive within a few days.) So my refund policy has to reflect that there isn’t anything you can return! That said, I appreciate that circumstances can change so if you do change your mind within two weeks of accessing the course I will give you a refund minus a charge of £50 for the materials you have received. If you have a book and return it in pristine condition, that will also be refunded.

WHAT YOU CAN EXPECT FROM ME

When you enrol your child on one of my courses you will receive all the course materials and full support as described on the course pages. If you have enrolled on an IGCSE course I shall let you know who is your tutor within a couple of days. We shall mark assignments promptly (i.e. within a week) but please expect delays around holiday time (we will try to let you know when we will be away for a period longer than the usual turnaround time).

YOUR PRIVACY:

I take your privacy very seriously and would NEVER divulge your email address or personal information to anyone without your expressed permission (for example, if you were to ask me to write a reference for college). I protect the information you share with me about your child and shall keep it for 3 years and then delete it safely.

COOKIE POLICY:

To comply with EU law, we must explain a little bit about how we use cookies. A cookie is a harmless little text file which asks permission to be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual by gathering and remembering information about your preferences. 

We use cookies only where they are strictly necessary for the provision of this website service. We comply with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 which states that continued use of this site implies your consent.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of this site.

Updated April 2018